Payment and dispatch
Delivery & dispatch
We deliver orders within Germany, Austria, Luxembourg, Belgium and the Netherlands. Please note that orders placed from outside the delivery area can only be dispatched or offered for collection within the delivery area. Further information can be found in our general terms and conditions.
The shipping costs per order within Germany are 4.95 euros, which will be added to the total amount of the invoice. For delivery to Austria, Luxembourg, Belgium and the Netherlands, we charge 9.95 euros.
Shipping is carried out by our logistics partner DHL within 2 to 3 working days. Deliveries are made to you from Monday to Saturday inclusive.
When entering your order, you can enter a different delivery address in addition to the billing address.
As soon as the delivery from our logistics partner DHL is imminent, you will receive an email notification stating the delivery date. If you are not at home at this time, you have the option of entering a preferred delivery date or a drop-off authorisation here.
If DHL fails to deliver your parcel, you will receive a notification card which you can use to collect the delivery from the parcel shop indicated on the card within the specified time frame. Please note that collection is only possible on presentation of your valid identity card.
Payment process
You can pay for the goods you have ordered either by invoice, credit card or PayPal. Depending on our internal credit guidelines, we reserve the right to refuse orders on account in exceptional cases.
Payment by invoice:
Please transfer the amount due within 14 days to the account specified on the invoice.
Held Fashion Retail GmbH
HypoVereinsbank AG Hof
IBAN: DE92 7802 0070 0026 5453 40
BIC: HYVEDEMM424
Payment by credit card:
We accept credit cards from Eurocard / Mastercard, Visa and American Express.
Payment via PayPal:
To use the PayPal payment method, you must have a PayPal account. This can be easily opened on the PayPal website at https://www.paypal.com. If you select the PayPal payment method, you will be redirected to your PayPal page. Payment is then made directly via your bank or credit card details stored with PayPal without having to re-enter them.