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Return portal

Returns Portal – Register Your Return Online Easily

Would you like to return an item? Our returns portal allows you to register your return quickly and conveniently in just a few steps.

Please note: We no longer include a return label automatically with your order. To receive a return label, please use our returns portal.

Start Your Return Now

How the Return Process Works:

Enter your order number and the email address you used to place your order. You can find the order number in your order confirmation, invoice, or shipping confirmation email. In some cases, it is also referred to as an “external document number.” The order number is usually five digits long and begins with a 7.

After logging in, your order will be displayed. Select the items you would like to return.

Select a reason for the return (required field). 
Optionally, you can add a comment to provide us with additional information.

Please review your contact information and add any missing details so that we can properly process your return.

Refunds are typically issued via the payment method you used. Confirm your selection by clicking “Continue.”

Select a suitable drop-off location for your return and click “Continue.”

Please review your information carefully and complete the return request.
You will then receive all further information regarding the return.

Important Information About Returns

  • Please keep your proof of shipment until your return has been fully processed.
  • Your refund will be issued once the returned item has been received and inspected.
  • Processing times may vary depending on the volume of returns.
Note on the Right of Withdrawal:
Registering a return through this portal does not replace your statutory right of withdrawal, but it does make it easier to process your return.

Frequently Asked Questions:

Once we receive your return, it is typically reviewed and processed within 2 business days. The refund will then be issued via the original payment method.

Yes, please always register your return in advance through our returns portal. This is the only way we can provide you with a return label and ensure that your return is processed quickly.

The return shipping costs will be clearly displayed in the returns portal before you complete the return request. In most cases, we will cover the return shipping costs for you.

You can find detailed information about shipping costs to your country of delivery and the available payment options here.

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